Cultivating Inner Peace Amidst Life's challenges!

FAQs

Organisations

What outcomes can organisations or departments expect?

We establish clear objectives for all engagements, which may support evaluation of outcomes. Where programmes are adapted to meet organisational needs, objectives are discussed and agreed in advance and aligned with your organisation’s goals, strategic priorities, and policy frameworks.

Common outcomes include:

- Increased awareness and understanding of key issues, supporting effective role performance;

- Strengthened capability, communication, and collaboration across teams

- Improved engagement, morale, and workplace participation (depending on context and application);

- Actionable insights to support reflective practice and informed decision-making;

- Practical strategies for day-to-day application;

- Enhanced resilience, adaptability, and problem-solving capability;

- Insights informed by participant feedback and, where optional evaluation or reporting processes are used.

Outcomes may vary depending on organisational context, participant engagement, and implementation of learning. Programmes are delivered in respectful psychologically safe, trauma-aware, and learning environments, designed to support participants and complement existing organisational wellbeing practices and support pathways.

How do you measure effectiveness and impact?

We use a range of evaluation approaches to ensure sessions support insight into participant experience and programme effectiveness:

Post-session surveys and feedback forms to capture participants’ perspectives

- Organisational feedback to understand alignment with organisational objectives and priorities

- Facilitator observations of engagement and participation

- Reflective exercises and self-assessments to help participants reflect on information and identify opportunities for practical application;

- Optional reporting, where agreed summarising key themes, insights, and opportunities for further exploration or development

- Support for alignment with organisational reporting frameworks or relevant public sector outcomes, where requested and agreed in advance

Evaluation approaches are designed to support continuous improvement and alignment with organisational goals while focusing on participant experience, learning value, and practical application in the workplace.

How are the sessions tailored to our organisational context and priorities?

While we have pre-designed sessions, we can also tailor content to align with the organisation's goals, culture, and policy frameworks. Customisation includes:

- Understanding organisational objectives and context through consultation with your team;

- Content alignment to organisational challenges, priorities, and policy context;

- Collaborative planning to ensure sessions meet strategic objectives and aligned with agreed organisational priorities and intended outcomes;

- Flexible delivery in duration, format, duration, or method, in-person or virtually; and

- Scalable delivery across multiple teams or locations, where agreed.

Who designs your sessions and workshops?

Our sessions are designed and delivered by the founder of Proactive Spirit, a resilience and capability coach and facilitator, whose approach combines lived experience and professional practice, drawing on both lived experience and professional practice.

The founder holds relevant qualifications (BSocSc, DipComm, Cert IV Leadership, Cert IV TAE, DipCoaching) and delivers sessions in accordance with professional standards, including clear boundaries appropriate to workplace learning environments.

Programmes are educational, research-informed, and preventative in nature, and are grounded in applied frameworks that support resilience, practical capability, and effective decision-making in workplace contexts.

What makes your services suitable for organisations and government settings?

Our services are designed for organisational and public sector environments, with a focus on:

- Psychologically safe and respectful learning environments

- Inclusive and culturally responsive delivery, informed by relevant frameworks and principles, including Te Tiriti o Waitangi where appropriate

- Alignment with organisational context, priorities, and policy frameworks, through agreed customisation supported through agreed consultation and customisation.

- Practical, reflective, and structured delivery that supports capability development and application

- Delivery within clear professional boundaries, with services positioned as non-clinical and complementary to internal HR, EAP, and organisational support systems

How do you ensure participants safety and manage risk?

Services are delivered using a structured approach to participant safety, wellbeing, and risk management, appropriate to workplace learning environments:

- Adherence to agreed health and safety procedures; escalation in the event of a critical incident

- Clear professional boundaries; facilitators do not provide counselling, therapy, or clinical support

- Respecting personal boundaries; no requirement for personal disclosure and voluntary feedback

- Redirection to internal support systems; where sensitive matters arise (e.g. HR, EAP, leadership)

- Responsibility for ongoing workforce wellbeing and support remains with the organisation, including internal support systems and escalation pathways

What qualifications and experience do facilitators have?

Sessions are designed also delivered by the founder of Proactive Spirit and may, over time, also be delivered by trained facilitators.

All facilitators will be trained in delivering our programmes and will be required to meet consistent programme delivery standards, including:

- Professional education and applied frameworks

- Research-informed approaches to resilience, capability, and decision-making

- Applied professional experience within structured, non-clinical workplace settings

- Understanding of duty-of-care, safety, and inclusive practice within workplace environments

This ensures delivery is structured, practical, and aligned with organisational learning objectives and programme standards.

What are the organisation's responsibilities?

Organisations are responsible for:

- Suitability for the intended audience

- Communicating the educational and professional development nature of sessions to participants

- Maintaining internal wellbeing systems, HR processes, and support pathways

- Providing a safe physical or virtual environment

- Nominating a contact person for coordination and communication

- Notifying participants of internal policies, privacy requirements, or participant considerations relevant to recording prior to delivery

Where agreed, reviewing feedback and supporting integration of learning within their organisational context.

Can sessions be recorded?

Sessions may be recorded for purposes such as quality assurance, training, risk management, evaluation, internal review, or issue resolution.

Recording will only occur with prior consent from both the organisation and participants.

Participants may decline to be recorded without impact on their participation. Where recording is taking place, alternatives participation options will be provided where practicable.

Recordings are securely stored and deleted after 14 working days.

For full details, please refer to the Terms & Conditions and Privacy Policy.